Return Policy

This policy applies to all products purchased through this website.
Products must be free from human-induced damage and retain their original functionality.
Requests for returns or exchanges must be submitted within 30 days of receiving the product; requests submitted after this deadline may not be accepted.

If you are not satisfied with the product you received, you may request a return within 30 days of signing for delivery.
Returned products must show no signs of abnormal use, and their appearance must be free of obvious scratches, dents, or human-induced damage.
When returning a product, please include the original packaging and all accompanying accessories to ensure the refund process is not delayed.
Once the return is confirmed to meet our eligibility criteria, we will process your refund via your original payment method after we have received and inspected the returned item.

If a product suffers from quality defects or damage incurred during shipping, you may request an exchange within 48 hours of receipt.
Exchange requests should be submitted as soon as possible after signing for delivery, accompanied by necessary photos or videos illustrating the issue.
Once the exchange is confirmed to meet our eligibility criteria, we will arrange to send you a replacement of the same product model; if the same model is out of stock, we will consult with you to find an alternative solution.

Return and exchange requests are generally not accepted under the following circumstances:
The request is submitted after the applicable return/exchange deadline has expired;
The issue is caused by improper use, unauthorized disassembly, or human-induced damage;
The product shows signs of having been worn, altered, or is otherwise in a condition that prevents resale;
The product is returned without prior confirmation from our customer service team.

Contact Customer Service to submit a return or exchange request and explain the reason;
Provide relevant information or supporting documentation as guided by Customer Service;
Once the request has been approved, ship the product back to the designated address;
We will complete the refund or exchange process after receiving and inspecting the returned product.

For returns or exchanges resulting from product quality issues or shipping errors (e.g., receiving the wrong item), we will cover the associated shipping costs.
For returns or exchanges requested due to personal reasons, the round-trip shipping costs are typically the responsibility of the customer; specific details will be confirmed by Customer Service.

Refunds will be initiated once the return request has been approved; the time required for the funds to reach your account depends on your payment method and the processing cycle of your payment platform.
If discounts or promotional offers were applied to the original purchase, the refund amount will be calculated based on the actual amount paid.